Frequently Asked Questions (FAQ)

Product & Material:

What is 316 Stainless Steel?

316 stainless steel is a premium-grade alloy known for its durability, resistance to tarnish, and hypoallergenic properties. Unlike ordinary metals, it contains molybdenum, which makes it highly resistant to corrosion—even in humid conditions.

That means:

  • Long-lasting shine – won’t easily fade or rust

  • Skin-friendly – safe for sensitive skin and everyday wear

  • Luxury finish – maintains its polished look over time

 

Do Aurelin accessories tarnish or fade?

No. Thanks to the 316 stainless steel base, our pieces are designed to resist tarnish, rust, and fading, even with everyday wear.

 

Are your products safe for sensitive skin?

Yes. All Aurelin pieces are nickel-free and hypoallergenic, making them safe for sensitive skin.

 

Can I shower or swim while wearing Aurelin jewelry?

Yes! Our 316 stainless steel pieces are water-resistant, so you can shower or swim without worrying about rust or tarnish. For maximum shine, we recommend drying them after exposure to water.

 

How do I take care of my jewelry?

  • Store pieces in a dry, soft pouch when not in use

  • Avoid harsh chemicals or perfumes directly on the jewelry

  • Gently wipe with a soft cloth to maintain the shine

Customization:

What file formats do you accept?

We accept JPG and PNG files, up to 15MB.

 

How long does customization take?

Customization typically arrives within 10 business days, depending on the design’s complexity.

 

Can I request changes after uploading?

Yes! Our team will confirm the details with you before production so you have the chance to request adjustments.

Shipping & Returns:

Do you ship internationally?

Currently, we ship within Egypt. International shipping options will be added soon.

 

What is your return policy?

We accept returns within 5 days of receiving your order. if the item is unused and in its original packaging. Custom-made items are non-returnable.

Payments :

What payment methods do you accept?

We accept Cash on Delivery as well as secure online payments via credit/debit cards.

Sizing & Packaging:

How do I know my size?

For rings, we provide a size guide on our website to help you choose the perfect fit. If you’re still unsure, our support team can assist you.

 

Do you offer gift packaging?

Yes! Each Aurelin order comes in elegant packaging, perfect for gifting.