Refund policy

 

 

Please read this policy carefully before placing your order.

 

Inspection Upon Delivery

• Customers must inspect their order while the courier is present.

• Once the courier leaves, the order is considered accepted and no returns or exchanges will be allowed under any circumstances.

 

Refusing an Order at the Door

• If you decide not to receive the order after inspection, you may refuse it while the courier is waiting.

• In this case, shipping fees must be paid by the customer.

 

Wrong or Damaged Orders

• If you receive an order that is damaged or incorrect, you have the right to refuse the shipment immediately.

• No payment is required if the item is wrong or damaged, provided the issue is identified before the courier leaves.

 

No Returns After Delivery

• We do not accept returns or exchanges once the order has been delivered and the courier has left.

• This includes change of mind, size preference, or any issues reported after delivery.

 

Important Notes

• By completing your purchase, you agree to inspect your order upon delivery and accept this policy.

• Any claims made after the courier leaves will not be eligible for return, refund, or exchange.

 

If you have any questions before ordering, our support team is happy to assist you through:
- Live Chat 
- support@aurelineg.com
- Whatsapp